Shipping Policy

Shipping Policy for Orders Outside Mumbai:

All our orders are shipped within 24 - 48 hrs after the date of order placement. Depending on the delivery location, your order will arrive within 2-3 days for metro cities. Orders will not be dispatched or delivered on weekends & public holidays. In some cases, it may take longer to receive the shipment depending on the location and accessibility.

 

Shipping Policy for Mumbai Orders:

Our delivery hours are between 10am - 8pm on the date you select. We are unable to guarantee a particular time for the delivery but rest assured, your order will arrive at the earliest!

 

Returns & Exchange:

As a policy, we do not offer returns or exchanges on products, which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered or has a genuine quality/manufacturing defect then we are open to re-fulï¬Âlling your order or raising a refund for the same. To exchange a product or report a damage in transit please get in touch with us within 24 hours of delivery at +91-9820141599 or e-mail us on info@eleftheriacheese.com with an image of the wrongfully delivered or defective item.

 

Failed Delivery Attempts:

Since our products are perishable, we do not accept any returns in case the package is undelivered due to the following reasons - delivery executive is unable to reach the recipient at the time of delivery, recipient is unavailable, wrong address, premises locked. No refunds shall be initiated either. Once dispatched to a particular address, we will be unable to redirect the shipment to a new location.

 

For any queries or feedback about your order, please feel free to contact us at


Ph No. +91 98201 41599 (10am-8pm)


Email: info@eleftheriacheese.com