Returns & Shipping Policy

Definitions and legal references

This Website (or this Application):

The property that enables the provision of the Service.

Owner (or We or Us)

Vivanda Gourmet – The natural person(s) or legal entity that provides this Website and/or the Service to Users.

Product (or Service)

Product (or Service) refers to the items provided by this Website as described on this Website.

User (or You)

The natural person or legal entity that uses this Website.

Thanks for purchasing our products at operated by Vivanda Gourmet.

Our team at Eleftheria, handcrafts cheeses, butters, yogurts & accompaniments with utmost care and dedication and it is always our endeavour that our products reach you in the most optimum condition.

Due to the nature of our product, we cannot offer refunds or returns. Since our products are perishable, please inspect your package immediately upon receipt. However, if you have received an incorrect or damaged product, please do get in touch with us with photogenic evidence of your order within 4 hours of delivery.

Once we have the required information, our team will look into the issue & get back to you at the earliest. However, we cannot be responsible, initiate a refund or provide exchange for a damaged or compromised product due to the following:

  • Delayed deliveries due to weather or other “Acts of God”.
  • Incorrect addresses. (* Please be sure to include apartment or floor numbers, as needed.)
  • Delivered to specified address, yet package wasn’t received.
  • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the arrival of perishables!
  • Package delivered but contents not refrigerated immediately allowing for unnecessary spoilage
  • Items that have been discarded or consumed.

Once an order is confirmed, we are unable to make any changes to the order. However, in case of an emergency, should you wish to cancel your order, please get in touch with our team to discuss the same.

In case of any questions or queries, get in touch with us via –

Phone – 9820141599

Email –

i. Shipping Cost applicable to your subtotal purchases are as follows:

Sr. NoCityShipping TypeMin. Order ValueShipping Cost
1MumbaiSame Day Delivery (till 2pm IST)₹750₹200
2MumbaiFree Shipping₹750Free
3ThaneSame Day Delivery (till 2pm IST)₹750₹200
4ThaneFree Shipping₹750Free
5Navi MumbaiSame Day Delivery (till 2pm IST)₹750₹200
6Navi MumbaiFree Shipping₹750Free
8PuneFree Shipping₹5000Free
10BangaloreFree Shipping₹5000Free
12AhmedabadFree Shipping₹5000Free
14DelhiFree Shipping₹5000Free
16GurugramFree Shipping₹5000Free

ii. You will be responsible for paying for your shipping costs for returning your items as well. Please note that shipping costs are non-refundable in case of purchases as well as refunds.

iii. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We generally and tentatively ship within few hours and maximum up to 2 working days.

iv. Delivery timelines may be affected in some cases when there is no availability of product or ordered product may not be deliverable and Vivanda Gourmet reserves it right to delay its deliveries in such cases.

v. Please check your Pincode on Product Description page and/or cart/checkout page for delivery availability/service to your location.

If you have any additional questions, feel free to contact us using the contact information below.

Vivanda Gourmet
Marathon Monte Plaza, E-310,
opposite P&T Colony, Asha Nagar,
Mulund West, Mumbai, Maharashtra – 400080

Phone: +91 9820141599

Last Updated: February 15, 2024