Returns & Shipping Policy

Definitions and legal references

This Website (or this Application):

The property that enables the provision of the Service.

Owner (or We or Us)

Vivanda Gourmet – The natural person(s) or legal entity that provides this Website and/or the Service to Users.

Product (or Service)

Product (or Service) refers to the items provided by this Website as described on this Website.

User (or You)

The natural person or legal entity that uses this Website.



Thanks for purchasing our products at https://eleftheriacheese.com operated by Vivanda Gourmet.

Please note that due to the nature of the products that we sell, we do not provide any kind of returns or refunds on purchases of our products.

i. Please note that due to nature and of our products that we sell, you may not be eligible for any kind of refund or return in case you placed order for wrong items that you did not originally intend to order but such an order was placed by mistake and payment for the same was received by us from you.

ii. We request our customers to kindly check your ordered items, cart, order total, etc thoroughly on our checkout page before placing an order with us on our website and then only make the payment.

i. You may connect with us for additional information or help in case of special/specific following conditions:

  • Product received was in a physically damaged condition at the time of delivery.
  • Have one or more parts/contents of packaging/accessories missing from the order.
  • Does not match with what was originally ordered by you and wrong items were delivered to you.

ii. Our team of professionals will evaluate this special/specific condition and may make arrangement in guidance of fair purchase and product policies. In case, our team requests you to send the product back to us and after we receive the product, our team shall inspect it and process your replacement, if valid and applicable under these special/specific conditions. Vivanda Gourmet reserves its right to deny service/replacement in such a case if evaluation done by our team disapproves any claims made by the customer. Final decision in such special/specific cases shall be taken by Vivanda Gourmet and it shall be the responsibility of the customer to abide and follow the said decision taken Vivanda Gourmet at such a point of time.

iii. Time Period: If our products have arrived damaged, rotten or contaminated in any way, please contact us within 2 hours from your time of delivery within that day.

iv. If the product is damaged, rotten or contaminated in any way, and/or you have initiated the return after 2 hours have passed, you will not be eligible for any kind of return/refund.

If you would like to request a return/replacement, please feel free to contact us by

  • Phone: +91 9820141599
  • Email: info@eleftheriacheese.com

Items on sale (with discounted pricing) will not be eligible for return/refund in any case.

We will be happy to answer questions regarding our products before your purchase to ensure it will meet your needs. Thank you for your understanding.

i. Under special/specific conditions as explained in 3.i, 3.ii, 3.ii, 3.iv, Vivanda Gourment reserves its right to deny any refund incase of in-applicability and invalidity during evaluating the product.

ii. Vivanda Gourmet will first strive to provide replacement under special/specific conditions as explained in 3.i, 3.ii, 3.ii, 3.iv, In case if replacement is not possible and we may decide to provide full or partial refund for such orders.

  • The decision of Vivanda Gourment will be final and binding on the customers as explained in 3.ii.

iii. The money will be refunded to the original payment method you used during the purchase in such special/specific case as explained in 3. i, 3.ii, 3.iii, and 3.iv. Subject to decision of Vivanda Gourmet.

iv. Please note that it may take 7 business days for a refund to show up on your account or original mode of payment.

i. Shipping Cost applicable to your subtotal purchases are as follows:

Sr. No

City

Shipping Type

Min. Order Value

Shipping Cost

1

Mumbai

Standard

₹750

₹100

2

Mumbai

Express (till 2pm IST)

₹750

₹200

3

Mumbai

Free Shipping

₹1500

Free

4

Thane

Standard

₹750

₹100

5

Thane

Free Shipping

₹1500

Free

6

Navi Mumbai

Standard

₹750

₹100

7

Navi Mumbai

Free Shipping

₹1500

Free

8

Pune

Standard

₹1000

₹300

9

Pune

Free Shipping

₹5000

Free

10

Bangalore

Standard

₹1000

₹300

11

Bangalore

Free Shipping

₹5000

Free

12

Ahmedabad

Standard

₹1000

₹300

13

Ahmedabad

Free Shipping

₹5000

Free

14

Delhi

Standard

₹1000

₹300

15

Delhi

Free Shipping

₹5000

Free

ii. You will be responsible for paying for your shipping costs for returning your items as well. Please note that shipping costs are non-refundable in case of purchases as well as refunds.

iii. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We generally and tentatively ship within few hours and maximum up to 2 working days.

iv. Delivery timelines may be affected in some cases when there is no availability of product or ordered product may not be deliverable and Vivanda Gourmet reserves it right to delay its deliveries in such cases.

v. Please check your Pincode on Product Description page and/or cart/checkout page for delivery availability/service to your location.

If you have any additional questions, feel free to contact us using the contact information below.

Vivanda Gourmet
F-216, Sharad Industrial Estate, Lake Road, Bhandup (West)
Mumbai. Maharashtra. 400 078
India
Phone: +91 9820141599
Email: info@eleftheriacheese.com


Last Updated: December 5, 2022